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Privacy Policy for Ryan Day Woodworking Inc.

 

Last Updated: August 26, 2025

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1. Introduction

Ryan Day Woodworking Ltd. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, ryandaywoodworking.com (the "Site"), and use our services, including our SMS/text messaging communications.

This policy has been created to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the requirements for 10DLC messaging campaigns.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect personal information from you in a variety of ways. The information we may collect includes:

  • Personal Identification Information: Your name, email address, mailing address, and phone number.

  • Project and Financial Information: Details related to your custom furniture inquiries, design preferences, and payment information for retainers and invoices, which are processed through secure third-party services.

  • Communications Data: Records of our correspondence, including emails, phone call recordings, transcriptions, AI-generated call summaries, and the content of SMS messages.

  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

3. How We Use Your Information

Having accurate information about you permits us to provide a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Create and manage your project, from initial design to final delivery.

  • Process payments and send you invoices and order confirmations.

  • Communicate with you about your project, including responding to inquiries and providing updates.

  • Send you marketing and promotional communications, with your consent.

  • Schedule consultations and delivery appointments.

  • Monitor and analyze usage and trends to improve your experience with the Site and our services.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed to the following third-party service providers that assist us in operating our business:

  • HubSpot: For sales, marketing, and customer relationship management (CRM).

  • HoneyBook: For managing client operations, proposals, contracts, and invoicing.

  • QuickBooks Online: For financial accounting and bookkeeping.

  • Google Workspace: For email communication, scheduling, and file storage.

  • Zoom: For our VoIP phone and SMS messaging system.

  • Zapier: To automate workflows and integrate our various software platforms.

  • Wix: Our website and DNS host.

We have agreements with these third parties to ensure they protect your data. We will not sell your personal information to any third party.

5. SMS Messaging Policy & 10DLC Compliance

Your privacy is a top priority for our SMS communications.

  • Consent: By providing your mobile phone number, you consent to receive SMS text messages from us regarding your project, appointments, and for marketing purposes.

  • Opt-Out: You may opt-out of receiving SMS messages from us at any time by replying STOP to any message you receive. For help, reply HELP.

  • Rates: Message and data rates may apply to any messages sent or received. Message frequency will vary.

  • Data Sharing Prohibition: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Privacy Rights (PIPEDA)

As a resident of Canada, you have certain rights under PIPEDA:

  • Right to Access: You have the right to request copies of your personal information.

  • Right to Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your information at any time.

To exercise any of these rights, please contact us using the contact information provided below.

8. Website and Booking Links

This privacy policy applies to our main website and our booking link: https://book.ryandaywoodworking.com/meetings/ryan-day. When you use this link to schedule a meeting, the information you provide is subject to the terms of this policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

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Ryan Day,

Owner Ryan Day Woodworking Ltd. Calgary, AB, Canada

info@ryandaywoodworking.com

587.288.7500

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